The New Age Workforce – Insights from Deloitte

Does your team struggle to manage multi-generational differences?

At Transition Solutions, we’ve been helping companies and individuals with workforce changes for thirty years. Many of the HR leaders we work with are now managing as many as four generations within their teams including:

  • Traditionalists – born 1927–to-1946
  • Baby Boomers – born 1947-to-1964
  • Generation X – born 1965-to-1980
  • Millennials – born 1981-to-2000
  • Generation Z – born 2001-to-2020

Millennials are the largest group making up almost 50% of workers today and according to the HRexchangenetwork, by 2025, they will make-up 75% of the global workforce.

Often HR and business leaders struggle with generational differences. Perhaps this is because according to a recent report by Deloitte, “a pure generational lens is inadequate for organizations to understand the complexity of their workforce.”

Based on Deloitte’s recent analysis of a European Workforce survey, a more promising approach to understanding and intervening with the workforce is to focus on attitudes and beliefs. When they clustered survey respondents based on their expectations and concerns about the post-COVID-19 work environment, three major groupings emerge summarized below.

  1. Surfers. These are employees who see long-lasting changes in the work environment and are concerned about a deterioration in the interpersonal relationships at work.
  2. Grounded: There are employees who foresee no major shifts in their jobs nor have major concerns about the future work environment.
  3. Jugglers. The employees who see change coming and are concerned about their ability to survive in the future labour market. They fear rising insecurity and a reduction in opportunities.

Per Deloitte, although these groups skewed towards certain age groups such as grounded tended to be older and Juggler’s to be younger, ages varied by grouping. They suggest that looking at employees through these behavioral and attitudinal lenses provides a more meaningful tool to understanding your workforce.  Overall, successful organizations acknowledge the complexity of their workforce and understand individuals’ characteristics. Developing customized policies and programs based on a deep understanding of your specific team helps improve collaboration and engagement

At Transition Solutions, we help companies and individuals with workforce changes and outplacement services. Our strong reputation for consistently delivering exceptional service at value sets us apart. If you would like more information on our services or additional information on planning for employee separations please check out our website at or you can contact us directly at 888-424-0003 or email us at